You can return a product for a full refund for up to 28 days after your purchase. If it is over 28 days, then we would unfortunately be unable to offer a refund. To be suitable for a refund, your items must be unopened, unused and in the same condition that you received it.
To return your product please email us at
If returning an item please include the original packaging slip or a note with our original order number, you will be responsible for return shipping costs. Please ensure that you keep a receipt of your postage for future reference and we ask you to ensure you track your order if it is over £35.
Once in receipt of your returned items, we will refund the products once that the product can be confirmed to have not been opened or used.
If you have any refund or questions, please do not hesitate to email us with refund in the subject title at
Please note that we are unable to offer any refund on our sale or discontinued ranges
One your product has been returned and a refund has been approved, you will receive a refund to your original payment method, within 7-10 days from the approval date.
In the event of a missing or late refund, please email us at firstname.lastname@example.org and add Missing refund into the subject line please.
Sale items or discontinued ranges
We are sorry but we are unable to offer a refund or exchange on sale items or discontinued ranges.